Practice Policies

Appointments are scheduled in advance through the practice's online scheduling or by contacting the office. Initial psychiatric evaluations are longer than follow-up visits; please plan accordingly and arrive or log in a few minutes early.

Arriving significantly late may require rescheduling so that other patients are not delayed.

Please provide at least 24 hours' notice if you need to cancel or reschedule. Late cancellations and missed appointments may be subject to a fee, which is not billable to insurance. Repeated missed appointments may affect continued scheduling.

Telehealth appointments are available to eligible patients located in states where the practice is licensed to provide care. You will need a private space, a reliable internet connection, and a device with a camera and microphone. If a connection fails, we will attempt to reach you by phone.

Some clinical situations require an in-person visit; we will discuss this with you if it applies.

Refills are generally provided during scheduled appointments. Please request refills at least five business days before you run out, and keep follow-up appointments current so medications can be safely monitored. Certain medications require regular visits and may be subject to additional monitoring requirements.

Non-urgent messages are typically returned within one to two business days. Phone, email, and website messages are not monitored after hours and should never be used for emergencies.

Restore & Thrive does not provide emergency or crisis services. If you are experiencing an immediate or life-threatening emergency, call 911 or go to the nearest emergency department. For a mental health or substance-use crisis, call or text 988.

Copays, coinsurance, deductibles, and self-pay fees are due at the time of service. Insurance participation may vary depending on how your appointment is scheduled — contact the practice at 240-583-0262 to confirm current coverage.